Modify
Modify your insurance package or excess online. These changes will be effective from 1 January of the following calendar year. Online changes can also be made in your personal information, such as phone number or (bank) account number. You don't need to inform us of your new (Dutch) address details or change of general practitioner or dentist. We will receive this automatically.
Modify insurance
Log in via the following links using DigiD.
- Modify healthcare insurance
- Modify collective insurance (not for ZieZo clients)
- Modify voluntary excess
- Add a family member
Log in to Mijn Zilveren Kruis (in Dutch only)
Modify (payment) details
Log in via the following links using DigiD.
- Modify contact details
- Modify account number
- Modify payment method
- Apply for a payment plan
- Set digital preferences
Log in to Mijn Zilveren Kruis (in Dutch only)
Log in with the DigiD-app or SMS code. You will sometimes need authorisation if you wish to arrange payments for someone else.
What to do when
Moving house
Moving within the Netherlands? Your municipality will inform us of your new address. Wish to register a (temporary) postal address? Please let us know.
Living together, getting married or separated
You don’t have to inform us if you are living together or getting married. Wish to register your partner on your policy? Are you getting separated? There are certain things you have to do.
Birth
You don’t have to inform us of your pregnancy. But please register your son/daughter within 1 month after giving birth.
Deceased
You don't have to cancel a deceased's insurance. The Municipal Personal Records Database (Basisregistratie personen (BRP)) will inform us. Would you rather inform us yourself? Then of course you can contact us.
Turning 18
Happy birthday in advance! Maybe you are entitled to healthcare allowance. Handy as from your 18th birthday you will pay insurance premium. Need dental insurance? Then you need to apply.
Financial affairs
You can choose on which date we debit your insurance premium. Your available choices are 1st, 24th, or 27th of the month. Are you unable to pay your insurance premium or medical costs? Apply for a payment in instalments.
Wish to receive post by e-mail?
TIP!
Log in to Mijn Zilveren Kruis with DigiD and set your digital preferences (in Dutch only).
We can then inform you more quickly and we save the environment.
Authorisation
By law, we aren’t allowed to give you information about someone else’s healthcare insurance. We need an authorisation if you wish to do so (in Dutch only).
Cancelling insurance
When you move abroad, your Dutch healthcare insurance is often no longer valid. In some cases you can cancel your insurance mid-term.
Frequently asked questions
Stopping or changing jobs is not a reason to cancel your Zilveren Kruis healthcare insurance. You have to stay on until 1 January. Your collective insurance may no longer apply so you will have to pay a higher insurance premium. Most insured persons at Zilveren Kruis are entitled to a 5% collective discount. Even if your employer isn’t connected to Zilveren Kruis or you don’t have a job. There are collectives you can join.
You can switch if your new employer is also member of a Zilveren Kruis collective. You can switch quickly and easily in Mijn Zilveren Kruis (in Dutch only). You can switch collectives mid-term at any time. Usually within a month.
You can cancel your healthcare insurance each year from 1 January. If you only wish to stop your supplementary insurance then modify your insurance in Mijn Zilveren Kruis (in Dutch only).
In Mijn Zilveren Kruis (in Dutch only) you can cancel your supplementary insurance. Has the premium already been debited, then we will pay that back. If we have already reimbursed any medical costs, then you will have to pay that back to us.
Have you applied for a supplementary insurance and do you wish to cancel your application? You can do so within 14 days after receiving your policy document.
You don’t have to inform us of your change in GP, dentist, physiotherapist or pharmacy. We will receive this information from them.
Do contact your previous GP. He can unsubscribe you and send your medical file to your new GP.
You can add everyone who is registered in the Municipal Personal Records Database (Basisregistratie personen (BRP)).
- You can add persons from an EU country with their Citizen Service Number (Burgerservicenummer BSN))
- Persons from outside the EU who have a residence permit registered with Municipal Personal Records Database (Basisregistratie personen (BRP))
A modification you just made isn’t on the reminder. We would however, advise you to pay the reminder. You will receive a new premium overview as soon as we have processed your modification. Should you have paid too much premium, then we will reimburse you.