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We are happy to help

Have you not been able to find the answer to your question? Feel free to contact us. Did you know that you can also arrange a lot online yourself? That saves time!

Frequently asked question

In the Zorgzoeker (care provider search tool) you will find the care providers with whom we have a contract.

You can find your healthcare card in the Zilveren Kruis-app. Never lose it again, but always at hand. Did you know that you can find your co-insured family member’s cards there as well?

More about the healthcare card

You can do that in Mijn Zilveren Kruis. Log in safely with your DigiD. The start date of the change is the 1st of the month after your right to the collective has stopped or earlier if you prefer.

By phone

071 751 00 52

We are closed. You can call us again on: Wednesday 26 January between 08.00am and 20.00pm.

On Whatsapp

06 22 89 31 81

Ask your questions on Whatsapp. Not suitable for financial or medical questions.

Monday till Friday from 8am to 8pm
Saturday from 9am to 1pm

On Social Media

Ask your questions on Facebook or Twitter. Not suitable for financial or medical questions.

Monday till Friday from 8am to 8pm
Saturday from 9am to 1pm

By post

For when you'd like to send us a letter or documents by post. Don't forget the stamp.

Klantenservice Zilveren Kruis
Postbus 444
2300 AK Leiden

Chat

Ask your questions directly through chat.

Chat not available at the moment.

Monday till Friday from 8am to 8pm
Saturday from 9am to 1pm

By phone

0900 040 03 09

Speak to a customer service agent personally for all your questions.

Monday till Friday from 8am to 5pm

Appchat

Ask your question via the chat in the Zilveren Kruis-app. For all kinds of questions.

Monday till Friday from 8am to 8pm
Saturday from 9am to 1pm

On Whatsapp

06 20 09 67 97

Ask your questions on Whatsapp. Not suitable for financial or medical questions.

Monday till Friday from 8am to 8pm
Saturday from 9am to 1pm

By post

For when you'd like to send you a letter or documents by post. Don't forget the stamp.

Klantenservice Ziezo
Postbus 444
2300 AK Leiden

On Social Meda

Ask your questions on Facebook or Twitter. Not suitable for financial or medical questions.

Monday till Friday from 8am to 8pm
Saturday from 8am to 1 pm

Discover the Zilveren Kruis-app

Discover the ease of the Zilveren Kruis-app. Submit your invoices quickly and safely via your smartphone or tablet. Or find out how you are insured. And who is insured with you.

  • Claim your health care costs at your leisure
  • Pay outstanding invoices via iDeal
  • At a push of a button gain insight into your insurance and excess
  • A digital insurance card

Download from the App Store Download from the Play Store

Together we know more. Join us?

Ask questions, join the discussion and help other members on the Zilveren Kruis Community.

Join the discussion