We are happy to help
Have you not been able to find the answer to your question? Feel free to contact us. Did you know that you can also arrange a lot online yourself? That saves time!
Frequently asked question
In the Zorgzoeker (care provider search tool) you will find the care providers with whom we have a contract.
You can find your healthcare card in the Zilveren Kruis-app. Never lose it again, but always at hand. Did you know that you can find your co-insured family member’s cards there as well?
You can do that in Mijn Zilveren Kruis. Log in safely with your DigiD. The start date of the change is the 1st of the month after your right to the collective has stopped or earlier if you prefer.
Arrange directly online
Download policy document
Pay your excess in advance
Modify insurance
Change collective insurance
Add family member
To Mijn Zilveren Kruis (in Dutch only)
By phone
071 751 00 52
We are closed. You can call us again on: Wednesday 26 January between 08.00am and 20.00pm.
On Whatsapp
06 22 89 31 81
Ask your questions on Whatsapp. Not suitable for financial or medical questions.
Monday till Friday from 8am to 8pm
Saturday from 9am to 1pm
On Social Media
Ask your questions on Facebook or Twitter. Not suitable for financial or medical questions.
Monday till Friday from 8am to 8pm
Saturday from 9am to 1pm
By post
For when you'd like to send us a letter or documents by post. Don't forget the stamp.
Klantenservice Zilveren Kruis
Postbus 444
2300 AK Leiden
Chat
Ask your questions directly through chat.
Monday till Friday from 8am to 8pm
Saturday from 9am to 1pm
By phone
0900 040 03 09
Speak to a customer service agent personally for all your questions.
Monday till Friday from 8am to 5pm
Appchat
Ask your question via the chat in the Zilveren Kruis-app. For all kinds of questions.
Monday till Friday from 8am to 8pm
Saturday from 9am to 1pm
On Whatsapp
06 20 09 67 97
Ask your questions on Whatsapp. Not suitable for financial or medical questions.
Monday till Friday from 8am to 8pm
Saturday from 9am to 1pm
By post
For when you'd like to send you a letter or documents by post. Don't forget the stamp.
Klantenservice Ziezo
Postbus 444
2300 AK Leiden
On Social Meda
Ask your questions on Facebook or Twitter. Not suitable for financial or medical questions.
Monday till Friday from 8am to 8pm
Saturday from 8am to 1 pm
Discover the Zilveren Kruis-app
Discover the ease of the Zilveren Kruis-app. Submit your invoices quickly and safely via your smartphone or tablet. Or find out how you are insured. And who is insured with you.
- Claim your health care costs at your leisure
- Pay outstanding invoices via iDeal
- At a push of a button gain insight into your insurance and excess
- A digital insurance card
Together we know more. Join us?
Ask questions, join the discussion and help other members on the Zilveren Kruis Community.