Let us help you
Have you not been able to find the answer to your question? Feel free to contact us. Did you know that you can also arrange a lot online yourself? That saves time!
Frequently asked question
Where can I find my policy document?
You can download your policy from Mijn Zilveren Kruis (in Dutch only) or in the Zilveren Kruis app. The app is available in English.
Where can I find my annual overview of my healthcare costs?
If you are looking for your annual overview to deduct healthcare costs from your taxes, for example, you can easily download it from Mijn Zilveren Kruis.
When will I receive my remaining mandatory excess?
If you choose to pay your mandatory excess (€385) in instalments last year and you have excess remaining, then this will be refunded at the end of April after care providers have submitted their bills. Any outstanding payments will be deducted first.
You can find an overview of your excess in Mijn Zilveren Kruis.
Arrange directly online
Download policy document
Pay your excess in advance
Modify insurance
Change collective insurance
Add family member
To Mijn Zilveren Kruis (in Dutch only)
Phone
071 751 00 51
Speak to a customer service agent personally for all your questions.
Monday till Friday from 8.30 a.m. to 6 p.m.
Or call us via the Zilveren Kruis app
We'll then know who you are, which saves you time!
Appchat
Ask your questions directly ni the appchat.
Monday till Friday from 8.30 a.m. to 8 p.m.
Saturday from 9 a.m. to 1 p.m.
By post
For when you'd like to send us a letter or documents by post. Don't forget the stamp.
Klantenservice Zilveren Kruis
Postbus 444
2300 AK Leiden
Chat
Ask your questions directly through chat.
Monday till Friday from 8.30 a.m. to 5 p.m.
Phone
0900 040 03 09
Personal contact with an employee for all your questions.
Monday till Friday from 8.30 a.m. to 5 p.m.
Appchat
Ask your questions directly in the appchat.
Monday till Friday from 8.30 a.m. to 8 p.m.
Saturday from 9 a.m. to 1 p.m.
By post
For when you'd like to send you a letter or documents by post. Don't forget the stamp.
Klantenservice Ziezo
Postbus 444
2300 AK Leiden
Discover the Zilveren Kruis app
Discover our easy to use Zilveren Kruis app. Quickly and safely submit your bills via your smartphone or tablet. Look up how you are insured with us and who is insured with you.
- Pay your bills instantly through iDEAL
- Overview of your healthcare costs
- 24/7 chatbot support about reimbursements (in Dutch only)
- Arrange a round-trip to your health care provider (in Dutch only)
- A digital EHIC health insurance card
- Also available in English