Let us help you
Have you not been able to find the answer to your question? Feel free to contact us. Did you know that you can also arrange a lot online yourself? That saves time!
Frequently asked question
You can find your digital health insurance card or of those who are co-insured in the Zilveren Kruis app. To make thing easier for you. The app is now also available in English.
You can download your policy from Mijn Zilveren Kruis (in Dutch only). Or in the Zilveren Kruis app. The app is available in English.
In the Zorgzoeker (care provider search tool (in Dutch only)) you will find the care providers with whom we have a contract.
Arrange directly online
Download policy document
Pay your excess in advance
Modify insurance
Change collective insurance
Add family member
To Mijn Zilveren Kruis (in Dutch only)
Phone
071 751 00 52
Speak to a customer service agent personally for all your questions.
Monday till Friday from 8am to 8pm
Saturday from 9am to 1pm
On WhatsApp
06 22 89 31 81
Ask your questions on WhatsApp. Not suitable for financial or medical questions.
Monday till Friday from 8am to 8pm
Saturday from 9am to 1pm
Social
Ask your question on Facebook or Twitter. Not suitable for financial or medical questions.
Monday till Friday from 8am to 8pm
Saturday from 9am to 1pm
By post
For when you'd like to send us a letter or documents by post. Don't forget the stamp.
Klantenservice Zilveren Kruis
Postbus 444
2300 AK Leiden
Chat
Ask your questions directly through chat.
Monday till Friday from 8am to 8pm
Saturday 31 December from 8am to 5pm
By phone
0900 040 03 09
Speak to a customer service agent personally for all your questions.
Monday till Friday from 8am to 5pm
Appchat
Ask your question via the chat in the Zilveren Kruis app. For all kinds of questions.
Monday till Friday from 8am to 8pm
Saturday 31 December from 8am to 5pm
06 20 09 67 97
Simply on your phone. Not suitable for financial or medical questions.
Monday till Friday from 8am to 8pm
Saturday 31 December from 8am to 5pm
By post
For when you'd like to send you a letter or documents by post. Don't forget the stamp.
Klantenservice Ziezo
Postbus 444
2300 AK Leiden
Social
Ask your question on Facebook or Twitter. Not suitable for financial or medical questions.
Monday till Friday from 8am to 8pm
Saturday 31 December from 8am to 5pm
Discover the Zilveren Kruis app
Discover the ease of the Zilveren Kruis app. Submit your invoices quickly and safely via your smartphone or tablet. Or find out how you are insured. And who is insured with you.
- Pay your bills instantly through iDeal
- Overview of your healthcare costs
- 24/7 chatbot support about reimbursements (in Dutch only)
- Arrange transport from and to your health care provider (Dutch only)
- A digital EHIC health insurance card
- New: Now in English
Download from the App Store Download from the Play Store
More about the Zilveren Kruis app
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Ask questions, join the discussion and help other members on the Zilveren Kruis Community.