Let us help you
Have you not been able to find the answer to your question? Feel free to contact us. Did you know that you can also arrange a lot online yourself? That saves time!
Frequently asked question
On Budget Day (Prinsjesdag) the government announces what changes in the basic insurance in 2024. Most health care covered by the basic insurance is subject to the mandatory excess of € 385 which will stay the same for 2024. There are 2 extra additions to the basic package: care to prevent fall accidents and care for overweight children.
You can find your digital health insurance card or of those who are co-insured in the Zilveren Kruis app. To make thing easier for you the app is also available in English.
You need permission from that person. Without it, we cannot discuss personal details with anyone else due to privacy. The person who gives your permission can complete the machtigingsformulier. Further information in Dutch only.
Arrange directly online
Download policy document
Pay your excess in advance
Modify insurance
Change collective insurance
Add family member
To Mijn Zilveren Kruis (in Dutch only)
Phone
071 751 00 52
Speak to a customer service agent personally for all your questions.
Monday till Friday from 8 a.m. to 8 p.m.
Saturday from 9 a.m. to 1 p.m.
Thursday 4 May from 8 a.m. to 7.30 p.m.
On WhatsApp
06 22 89 31 81
Ask your questions on WhatsApp. Not suitable for financial or medical questions.
Monday till Friday from 8 a.m. to 8 p.m.
Saturday from 9 a.m. to 1 p.m.
Thursday 4 May from 8 a.m. to 7.30 p.m.
Social
Ask your question on Facebook or Twitter. Not suitable for financial or medical questions.
Monday till Friday from 8 a.m. to 8 p.m.
Saturday from 9 a.m. to 1 p.m.
Thursday 4 May from 8 a.m. to 7.30 p.m.
By post
For when you'd like to send us a letter or documents by post. Don't forget the stamp.
Klantenservice Zilveren Kruis
Postbus 444
2300 AK Leiden
Chat
Ask your questions directly through chat.
Monday till Friday from 8am to 8pm
Saturday 31 December from 8am to 5pm
Phone
0900 040 03 09
Personal contact with an employee for all your questions.
Monday till Friday from 8 a.m. to 5 p.m.
Appchat
Ask your question via the chat in the Zilveren Kruis app. For all kinds of questions.
Monday till Friday from 8 a.m. to 8 p.m.
Saturday from 9 a.m. to 1 p.m.
06 20 09 67 97
Simply on your phone. Not suitable for financial or medical questions.
Monday till Friday from 8 a.m. to 8 p.m.
Saturday from 9 a.m. to 1 p.m.
By post
For when you'd like to send you a letter or documents by post. Don't forget the stamp.
Klantenservice Ziezo
Postbus 444
2300 AK Leiden
Social
Ask your question on Facebook or Twitter. Not suitable for financial or medical questions.
Monday till Friday from 8 a.m. to 8 p.m.
Saturday from 9 a.m. to 1 p.m.
Discover the Zilveren Kruis app
Discover our easy to use Zilveren Kruis app. Quickly and safely submit your bills via your smartphone or tablet. Look up how you are insured with us and who is insured with you.
- Pay your bills instantly through iDeal
- Overview of your healthcare costs
- 24/7 chatbot support about reimbursements (in Dutch only)
- Arrange a round-trip to your health care provider (in Dutch only)
- A digital EHIC health insurance card
- Also available in English
Download from the App Store Download from the Play Store
More about the Zilveren Kruis app
Join us and become a Contributor
Contributors are people who like to share their views with Zilveren Kruis to help improve our products and services. Join us and become a contributor on 'Samen' too.