Let us help you
Have you not been able to find the answer to your question? Feel free to contact us. Did you know that you can also arrange a lot online yourself? That saves time!
Criminals are sending fake emails on behalf of Zilveren Kruis
Some customers receive emails with titles like 'Reminder: Outstanding Amount for Health Insurance.' or 'Payment reminder - File number 82718'. Always check if a payment reminder is also listed in Mijn Zilveren Kruis or our app. Additionally, criminals send emails about a free medical kit with first aid supplies (medicare). Check Fraudehelpdesk.nl to see which fake messages are circulating.
We never ask you to provide personal or financial information by email of WhatsApp. Always check the sender and the account number. Only pay us at NL 58 INGB 0000 0030 50. More information is available in Dutch only.
Arrange directly online
Download policy document
Pay your excess in advance
Modify insurance
Change collective insurance
Add family member
To Mijn Zilveren Kruis (in Dutch only)
Frequently asked question
Where can I find my policy document?
You can download your policy from Mijn Zilveren Kruis (in Dutch only) or in the Zilveren Kruis app. The app is available in English.
Does my care provider have a contract with Zilveren Kruis?
In the Zorgzoeker (care provider search tool) you will find the care providers with whom we have a contract. Further information in Dutch only.
When will I receive my remaining mandatory excess?
If you choose to pay your mandatory excess (€385) in instalments last year and you have excess remaining, then this will be refunded at the end of April after care providers have submitted their bills. Any outstanding payments will be deducted first.
You can find an overview of your excess in Mijn Zilveren Kruis.
Any further questions? We would like to help you
By phone
071 751 00 51
We are closed. You can call us again on: Monday 16 February between 08.00am and 20.00pm.
Appchat
Ask your questions directly in the appchat.
Monday till Friday from 8.30 a.m. to 8 p.m.
Saturday from 9 a.m. to 1 p.m.
By post
For when you'd like to send us a letter or documents by post. Don't forget the stamp.
Klantenservice Zilveren Kruis
Postbus 444
2300 AK Leiden
Chat
Ask your questions directly through chat.
By phone
0900 040 03 09
We are closed. You can call us again on: Monday 16 February from 08.00 to 17.00.
Appchat
Ask your questions directly in the appchat.
Monday till Friday from 8.30 a.m. to 8 p.m.
Saturday from 9 a.m. to 1 p.m.
By post
For when you'd like to send you a letter or documents by post. Don't forget the stamp.
Klantenservice Ziezo
Postbus 444
2300 AK Leiden
Discover the Zilveren Kruis app
Discover our easy-to-use Zilveren Kruis app. Quickly and safely submit your bills via your smartphone or tablet. Look up how you are insured with us and who is insured with you.
- Pay your bills instantly through iDEAL
- Overview of your healthcare costs
- 24/7 chatbot support about reimbursements (in Dutch only)
- Arrange a round-trip to your health care provider (in Dutch only)
- A digital EHIC health insurance card
- Also available in English