Let us help you

Have you not been able to find the answer to your question? Feel free to contact us. Did you know that you can also arrange a lot online yourself? That saves time!

Frequently asked question

You can find your digital health insurance card or of those who are co-insured in the Zilveren Kruis app. To make thing easier for you. The app is now also available in English.

More about the healthcare card

You can download your policy from Mijn Zilveren Kruis (in Dutch only). Or in the Zilveren Kruis app. The app is available in English.

You need permission from that person. Without it, we cannot discuss personal details with anyone else due to privacy. The person who gives your permission can complete the machtigingsformulier. Further information in Dutch only.

By phone

071 751 00 52

We are closed. You can call us again on: Monday 27 March between 08.00am and 20.00pm.

On Whatsapp

06 22 89 31 81

Ask your questions on Whatsapp. Not suitable for financial or medical questions.

Monday till Friday from 8am to 8pm
Saturday from 9am to 1pm

On Social Media

Ask your questions on Facebook or Twitter. Not suitable for financial or medical questions.

Monday till Friday from 8am to 8pm
Saturday from 9am to 1pm

By post

For when you'd like to send us a letter or documents by post. Don't forget the stamp.

Klantenservice Zilveren Kruis
Postbus 444
2300 AK Leiden

Chat

Ask your questions directly through chat.

Chat not available at the moment.

Monday till Friday from 8am to 8pm
Saturday from 9am to 1pm

By phone

0900 040 03 09

Speak to a customer service agent personally for all your questions.

Monday till Friday from 8am to 5pm

Appchat

Ask your question via the chat in the Zilveren Kruis app. For all kinds of questions.

Monday till Friday from 8am to 8pm
Saturday from 9am to 1pm

On Whatsapp

06 20 09 67 97

Ask your questions on Whatsapp. Not suitable for financial or medical questions.

Monday till Friday from 8am to 8pm
Saturday from 9am to 1pm

By post

For when you'd like to send you a letter or documents by post. Don't forget the stamp.

Klantenservice Ziezo
Postbus 444
2300 AK Leiden

On Social Meda

Ask your questions on Facebook or Twitter. Not suitable for financial or medical questions.

Monday till Friday from 8am to 8pm
Saturday from 8am to 1 pm

Discover the Zilveren Kruis app

Discover our easy to use Zilveren Kruis app. Quickly and safely submit your invoices via your smartphone or tablet. Or look up how you are insured with us. And who is insured with you.

  • Pay your bills instantly through iDeal
  • Overview of your healthcare costs
  • 24/7 chatbot support about reimbursements (in Dutch only)
  • Arrange transport to and from your health care provider (Dutch only)
  • A digital EHIC health insurance card
  • New: Now in English

Download from the App Store Download from the Play Store

More about the Zilveren Kruis app

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