Everything about payments

You pay a statutory personal contribution for some care under the basic insurance. For a hearing aid, for example, or for certain medication. The personal contribution applies to all ages. The government determines the amount of the personal contribution every year. Personal contributions are not the same as your mandatory excess.

Everyone of ages 18 and up that have a basic healthcare insurance, pays for a part of the costs themselves. This is called the mandatory excess. The government determines the amount of the mandatory excess every year. The government does this to make everyone aware of the costs for healthcare.

Did you receive an expensive bill unexpectedly? Or maybe this just isn’t the right time. It happens. It’s important to avoid additional costs. There are solutions to paying both your healthcare costs and your premium. You can postpone your healthcare costs bill for 30 days (in Dutch only), for instance. Or request a payment plan to pay for your healthcare costs or premium in instalments.

Sometimes bills pile up and you lose sight what needs paying. Being behind on your payments can be stressful. If this happens, please reach out to us as soon as possible. You are not alone. Our employees are happy to review your situation with you and help you choose a solution. Our help doesn’t cost anything. 85% of clients who contacted us have managed to get their payments back in order.

Claims submitted via Mijn Zilveren Kruis or the app are paid out within 2 business days. Claims submitted via mail are paid out in 10 business days. Choose the method that best suits your needs.

Bills piling up can be very stressful. So much so that it can start affecting your sleep. Nicolet was so stressed out over her financial situation that she couldn’t sleep anymore. In this podcast she talks to a sleep coach about her issues.