The Zilveren Kruis app
With the Zilveren Kruis app you have easy access to your healthcare insurance on your phone or tablet! See what else you can do with the app.
Scan the QR code and download the app
Manage many healthcare matters yourself!
Simply whenever it suits you. More can be done with the app, but here's what you can already do
- Easily pay bills with iDEAL
- Submit your medical costs easily
- Ask the chatbot Ziv questions
- Chat with a staff member
- Have your digital health insurance card and EHIC with you at all times
- Easily arrange transport authorisation
- Receive notifications for important news
- Also available in English
Scan the QR code and download the app
This is what you can also do with our app
With the Zilveren Kruis app, you have access to everything related to your health insurance. Anytime and anywhere.
- Submit a claim
- Check health insurance
- View your health care costs
- Pay outstanding bills
- EHIC Health insurance card
Have you had health care costs?
With our app, you can easily submit a claim. Log in securely with DigiD. Take a photo of the bill and submit it. Within 2 working days your money will be transferred into your bank account.
A quick check what's reimbursed?
Want to check how you are insured? Or what kind of care is reimbursed? With our app, you can do so anytime, anywhere, whenever it suits you.
View your health care costs
Do you want to know what health care costs you’ve had? Or how much of your excess is left? You can find this in our Zilveren Kruis app.
Pay oustanding bills?
You can also do this through the Zilveren Kruis app. It’s safe and secure via iDEAL and you can immediately see what you are paying for.
Need a health insurance card?
Always have your health insurance card(s) and EHIC to hand with our app. If you temporarily don't have Wi-Fi access, take a screenshot of your health insurance card so you don't need to open the app. This is handy if you're abroad, for example.
Do you have a question? Chatbot Ziv will answer 24/7 in the app
Whether it's about reimbursements, claims, or adding your child to your policy. Chatbot Ziv is available in Dutch only.
If you want to call us, do it from the app!
It'll save time as you don't have to share your details with us when you call. We know who we're speaking to because you are logged into the app and are calling from a secure environment. You may see a long number on your screen or hear some noise. Don't worry, as that's correct and safe, and we can see who's calling us. You will pay your usual call charges.
Having trouble with the app?
Firstly, check if there's an update available in the App Store or Google Play Store. If updating the app doesn't help, follow the steps in the 'Help with Online Issues' ('Hulp bij online problemen') guide, as you may find a solution there. Lastly, if not, please report the problem so we can resolve the issue. Further information is available in Dutch only.
Also of interest
How can I submit healthcare costs?
Easily send in your bill through the Zilveren Kruis app.
Paid out the following day
As quickly as that! In addition, you'll receive a reimbursement overview that shows what is reimbursed. Further information is available in Dutch only.
Terms and conditions
The terms and conditions outline the rules of the Zilveren Kruis app. You can read how we handle your data carefully and how to file a complaint. Further information is available in Dutch only.