Let us help you
Have you not been able to find the answer to your question? Feel free to contact us. Did you know that you can also arrange a lot online yourself? That saves time!
Criminals are sending fake emails on behalf of Zilveren Kruis
Some customers receive emails with titles like 'Update Your Payment Details!' or 'Reminder: Outstanding Amount for Health Insurance.' Always check if a payment reminder is also listed in Mijn Zilveren Kruis or our app. Additionally, criminals send emails about a free medical kit with first aid supplies (medicare). Check Fraudehelpdesk.nl to see which fake messages are circulating.
We never ask you to provide personal or financial information by email of WhatsApp. Always check the sender and the account number. Only pay us at NL 58 INGB 0000 0030 50. More information is available in Dutch only.
Arrange directly online
Download policy document
Pay your excess in advance
Modify insurance
Change collective insurance
Add family member
To Mijn Zilveren Kruis (in Dutch only)
Frequently asked question
I'm calling on behalf of someone else. What do I need?
You need permission from that person. Without it, we cannot discuss personal details with anyone else due to privacy. The person who gives your permission can complete the machtigingsformulier. Further information is available in Dutch only.
Do I need proof of insurance if I go on holiday abroad?
The care provider will ask for proof of insurance if you need care (in Dutch only). In many countries your healthcare card with EHIC is sufficient and you can find your healthcare card in the Zilveren Kruis app.
Check which proof of insurance you need
In some countries, such as Turley, you will need a 111 form, but you don’t need to apply for one beforehand as you can call Eurocross Assistance in case of an emergency and they will send the 111 form directly to the hospital. Further information is available in Dutch only.
Where can I find my health insurance card?
You can find your health insurance card in the Zilveren Kruis app. It's always at hand, so you'll never lose it. Did you know that you can also view the health insurance cards of those who are co-insured? To make things easier for you, the app is also available in English
Tip: If you don't have internet access abroad, take a screenshot of your health insurance card at home, as unfortunately, the app doesn't work without internet.
Any further questions? We would like to help you
Phone
071 751 00 51
Speak to a customer service agent personally for all your questions.
Monday till Friday from 8.30 a.m. to 6 p.m.
Or call us via the Zilveren Kruis app
We'll then know who you are, which saves you time!
Appchat
Ask your questions directly in the appchat.
Monday till Friday from 8.30 a.m. to 8 p.m.
Saturday from 9 a.m. to 1 p.m.
By post
For when you'd like to send us a letter or documents by post. Don't forget the stamp.
Klantenservice Zilveren Kruis
Postbus 444
2300 AK Leiden
Chat
Ask your questions directly through chat.
Monday till Friday from 8.30 a.m. to 5 p.m.
By phone
0900 040 03 09
We are closed. You can call us again on: Wednesday 10 September from 08.00 to 17.00.
Appchat
Ask your questions directly in the appchat.
Monday till Friday from 8.30 a.m. to 8 p.m.
Saturday from 9 a.m. to 1 p.m.
By post
For when you'd like to send you a letter or documents by post. Don't forget the stamp.
Klantenservice Ziezo
Postbus 444
2300 AK Leiden
Discover the Zilveren Kruis app
Discover our easy-to-use Zilveren Kruis app. Quickly and safely submit your bills via your smartphone or tablet. Look up how you are insured with us and who is insured with you.
- Pay your bills instantly through iDEAL
- Overview of your healthcare costs
- 24/7 chatbot support about reimbursements (in Dutch only)
- Arrange a round-trip to your health care provider (in Dutch only)
- A digital EHIC health insurance card
- Also available in English