Medical costs made abroad

Did you receive medical treatment abroad then you can submit your costs quickly and easily via the online claim form or by regular mail. Choose the option that suits you best.

Submit via the online claim form

Online claim form

You can submit medical costs made abroad via the online claim form and find out directly if the costs are reimbursed. Further information in Dutch only.

Your claims reimbursed within 15 working days

Unfortunately, this is taking longer than you are used to at the moment as we are receiving more foreign invoices than usual. We apologise for the wait. Our colleagues are doing their utmost to process your claims as soon as possible.

Good to know when submitting foreign medical bills

  • Ask the care provider for a bill which clearly states the received treatment.
  • The excess applies to medical costs made abroad reimbursed from the basic insurance.
  • We use the daily conversion rates that the European Central Bank publishes. We use the rate that was applicable on the date of the bill.
  • We prefer to receive bills in Dutch, French, German, English or Spanish. If necessary, we will ask you to have the bill translated by a sworn translator. These costs are not covered.
  • Reimbursements to which you are entitled are always paid to you (the policyholder) in Euro's. This must be an account number (IBAN) of a bank that has its registered office in the Netherlands.
  • View the reimbursements of medical costs abroad (in Dutch only).

Submit via regular mail

Submitting your bills via regular mail is still possible. We will process your claim within 15 working days. Download the special claim form (pdf). Send the completed form(s) and medical bill(s) to:

Zilveren Kruis
Afdeling Declaratieservice
Postbus 70001

Need help submitting your bills?

Don't hesitate to contact us if you have any questions. We would be happy to help you further.