Do you have a complaint?

Do you have a complaint about your healthcare insurance? Please complete the form to file an official written complaint.

If you are a care provider, please use the online complaints form for care providers. Further information is available in Dutch only.

No complaint but a question or an idea?

If you have a question about a reimbursement or your insurance, for example, please contact us. We would be happy to help. Alternatively, you can share your idea and brainstorm with us.

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Steps

Step 1|3 Your complaint

What are you unhappy about?*Please fill in an explanation

What do you think would be the best solution?*Please fill in an explanation

Do you have a healthcare insurance with Zilveren Kruis?*

Yes No

You have not yet made a choice

May we contact your healthcare provider if necessary to resolve your complaint?*You can withdraw your consent at any time.

Yes No Not applicable

You have not yet made a choice

Would you like to add an attachment?*

Yes No

You have not yet made a choice