Example letter POL6

This is your insurance policy

Dear Mr./Mrs. [Name],

Thank you for choosing Zilveren Kruis. You are insured with us from [date]

The insurance policy is enclosed with this letter

The document shows how and for what you are insured with us. It also serves as proof that you are insured with Zilveren Kruis. Make sure you store it safely. The document also states what your premium is, including your excess. Would you prefer to receive your policy documents digitally in the future? Please visit zk.nl/digitalepost.

You will receive your insurance card soon

The insurance card shows that you are insured with us. You will receive the insurance card within 10 working days of your policy taking effect. Have you not received your insurance card yet, but are in need of healthcare? Please use the policy certificate or your identification as proof.

Getting a treatment at the hospital?

First, take a look at our list of selected hospitals at zk.nl/zorgverkenner. Here you can check in what hospitals we completely reimburse your treatment as covered by a Basis Budget insurance package. You can also find an overview of all our contracted health care providers and what we reimburse in the ‘Zorgverkenner’. For emergency care you can go to any hospital in the Netherlands.

Want to view or modify the details of your co-insured person(s)?

Personal data is protected by law. To be able to view or modify data of your co-insured, you need an authorisation. Your co-insured can authorise you. This can be arranged via zk.nl/machtigeenander or by phone.

Do you want insight into your financial data?

Then go to zk.nl/financieeloverzicht. Logging in is done in 2 steps: with DigiD and SMS verification or with the DigiD app. The overview shows outstanding and paid amounts. Do you pay your premiums automatically (direct debit)? Then this is where you can see when we charge you for your premium payments.

Do you have any other questions?

All information about your reimbursements can be found on zk.nl/informatiedocument for the information documents ‘verzekeringskaarten’ about your health insurance. These information documents display the most important information about your insurance (available in Dutch only). Would you rather speak to us in person? Would you rather speak to us in person? No problem. You can chat with us, send us a message via WhatsApp or give us a call. Our opening hours and contact information are listed at zk.nl/contact-english.

Best regards,