Example letter POL3

You received a letter in Dutch. Find the translation of the letter below to help you understand what the letter is about.

Welcome to Zilveren Kruis

Dear Mr./Mrs. [Name],

Thank you for choosing Zilveren Kruis. We are very happy to welcome you.

Your health insurance starts on [date]

Enclosed you will find your policy sheet with all the information about your insurance.

You can arrange almost everything in Mijn Zilveren Kruis or the Zilveren Kruis app

Go to: Mijn Zilveren Kruis and log in to Mijn Zilveren Kruis or check out the Zilveren Kruis app. Please note: accessing the app is only possible from the start date of your insurance.

Where you can:	Mijn Zilveren Kruis	Zilveren Kruis app
Where you can:	Submit bills. Reimbursed within 1 working day	Mijn Zilveren Kruis	X	Zilveren Kruis app	X
Where you can:	View your healthcare costs	Mijn Zilveren Kruis	X	Zilveren Kruis app	X
Where you can:	Chat with an employee or Chatbot ZIV	Mijn Zilveren Kruis	X	Zilveren Kruis app	X
Where you can:	Pay the mandatory excess in instalments	Mijn Zilveren Kruis	X	Zilveren Kruis app
Where you can:	Apply for a payment plan	Mijn Zilveren Kruis	X	Zilveren Kruis app
Where you can:	Find your digital healthcare card	Mijn Zilveren Kruis		Zilveren Kruis app	X

Is the insurance date earlier than your application date?

You will probably pay a few months’ premium in one go and this amount can add up significantly. We understand that you may not be able or willing to pay this in one go. Please check Everything about payments to find out about the options we have to offer you.

Please feel free to contact us if you have any questions

There is also a wealth of information available on our website Zilveren Kruis. If you would rather speak to us in person, then please get in touch with us and we would be happy to help. You can find all our contact information on Service and contact.

Yours sincerely,

To example of the insurance schedule (pdf)