Cancelling your healthcare insurance

Moving abroad

When you move abroad, your Dutch healthcare insurance is often no longer valid. How you can insure yourself depends on your income and the country you are moving to.

Cancelling due to move abroad

In some situations you can switch mid-term

When you have a new employer for example. Or when you enter military service. Find out below in which situations you can cancel mid-term and what you have to do. If none of these situations apply to you, then you can cancel from 1 January. Should you have any further questions then please call 071 751 00 52 on working days from 8am to 9pm and on Saturday from 10am to 2pm. 

​When your child turns 18, they can take out their own insurance. This also applies to co-insured children over the age of 18.

Read more about changes in the insurance when my child turns 18 (in Dutch only). Or you could cancel the insurance via Mijn Zilveren Kruis (in Dutch only).​

You have to find another collective insurance if you are self-employed or had a collective insurance via your previous employer.

  • Does your new employer have collective insurance with another insurer? You can switch insurers.
  • Does your new employer not have a collective insurance? You stay insured with us until 1 January. The premium is higher as the collective lapses.

For personal advise contact: 071 751 00 52 (local rate). Our employees are available on weekdays between 8am and 9pm and on Saturday between 10am and 2pm. ​

​You can cancel your insurance mid-term when Zilveren Kruis modifies the premium or terms and conditions to your disadvantage.
Is the modification from article 11 up to 14 of the Healthcare Insurance Act then you cannot cancel mid-term.

We always inform you if the policy terms and conditions change. Don’t hesitate to contact us if you have any questions about this. If you wish to cancel, then you have to do before the changes take place. 

By phone
071 367 04 00 (local rates)
On weekdays between 8am and 6pm

Wish to modify something in your insurance?
Go to modify your insurance package and modify your insurance easily via Mijn Zilveren Kruis or via our modification form.

​Are you the policyholder? Then you can cancel your (ex-) partner and children’s insurance year round.
Are you not the policyholder? Then you can take out insurance with Zilveren Kruis or with another company for yourself and your children. The transfer service will take care of the rest.

Cancelling mid-term is not possible.

For personal advice contact 071 367 04 00 (local rate). Our employees are available on weekdays between 8am and 6pm.​

​You don’t need to cancel the deceased’s healthcare insurance. We will receive notice of death via the Basisregistratie Personen (BRP (Basis Registration of Persons)). The healthcare insurance will automatically stop. You don’t have to worry about that. The premium and excess are calculated prorate. And if necessary, we will reimburse you. So you don’t have to do a thing.

Cancel supplementary or dental insurance only
We don’t receive a notice of death from BRP when the deceased only had supplementary or dental insurance with us. You can cancel the separate supplementary or dental insurance via our cancellation form.

Modify postal address and other details after a death
Would you prefer to receive the deceased’s mail at a different address? Please contact our customer services at 071 751 00 52 (local rate) between 8am and 9pm and on Saturday between 10am and 2pm.

Cancel travel insurance
We don’t receive a notice of death from BRP when the deceased only had travel insurance with us. You can cancel the travel insurance by contacting our Travel Insurance customer services at 071 364 14 10 (local rate). They are available on weekdays between 8am and 6pm.

​When you enter military service you have to cancel your healthcare insurance. Active duty military receive a mandatory healthcare insurance via the Ministry of Defence.

Online cancellation
Arrange your cancellation via Mijn Zilveren Kruis (in Dutch only).

Written cancellation
Zilveren Kruis Achmea
Postbus 444
2300 AK LEIDEN
State in your letter:
  • Your first and last name
  • Your address 
  • Your phone number
  • Cancellation applies to policyholder, co-insured or both
  • Your insurance number
  • The date you wish to cancel
  • The reason for cancelling

Note: if no date or reason is mentioned we will cancel your insurance from 1 January.​

You can cancel from 1 January

We don't like to see you leave. Inform us of your cancelation before 31 December. Do you wish to only cancel your supplementary or dental insurance? Then you can do so up to 1 February. Cancel or modify your supplementary insurance via our customer services.

If you cancel your basic insurance from 1 January, then you have to have a new insurance starting from 1 February. This insurance will then start from 1 January. The new basic insurance will be effective from 1 January to avoid an uninsured period.

Cancel my insurance

Please note: you cancel your insurance in Mijn Zilveren Kruis (in Dutch only).

Modify my insurance

Please note: do you have premium in arrears? Changing insurances is not possible. This is determined by law (in Dutch only).

Your insurance no longer suits your situation?

We would like to help you with the choice of your healthcare insurance. There are different possibilities. Insure yourself with a competitive insurance if your employer has an agreement with us. Or maybe the Zilveren Kruis ZieZo insurance (in Dutch only) suits you better.

 

Collective discount and extra benefits

We have made many agreements with employers and member organisations. Are you a member of a sports club, branch organization or are you ‘ZZP’er’ (self-employed)? Check whether you are entitled to collective advant​ages.