Let us help you
Have you not been able to find the answer to your question? Feel free to contact us. Did you know that you can also arrange a lot online yourself? That saves time!
Frequently asked question
You can download your policy from Mijn Zilveren Kruis (in Dutch only) or in the Zilveren Kruis app. The app is available in English.
If you choose to pay your mandatory excess (€385) in instalments last year and you have excess remaining, then this will be refunded at the end of April after care providers have submitted their bills. Any outstanding payments will be deducted first.
You can find an overview of your excess in Mijn Zilveren Kruis.
You need permission from that person. Without it, we cannot discuss personal details with anyone else due to privacy. The person who gives your permission can complete the machtigingsformulier. Further information in Dutch only.
Arrange directly online
Download policy document
Pay your excess in advance
Modify insurance
Change collective insurance
Add family member
To Mijn Zilveren Kruis (in Dutch only)
By phone
071 751 00 51
We are closed. You can call us again on: Friday 19 April between 08.00am and 20.00pm.
On WhatsApp
06 22 89 31 81
Ask your questions on WhatsApp. Not suitable for financial or medical questions.
Monday till Friday from 8 a.m. to 8 p.m.
Saturday from 9 a.m. to 1 p.m.
On Social Media
Ask your questions on Facebook or Twitter. Not suitable for financial or medical questions.
Monday till Friday from 8 a.m. to 8 p.m.
Saturday from 9 a.m. to 1 p.m.
By post
For when you'd like to send us a letter or documents by post. Don't forget the stamp.
Klantenservice Zilveren Kruis
Postbus 444
2300 AK Leiden
Chat
Ask your questions directly through chat.
By phone
0900 040 03 09
Speak to a customer service agent personally for all your questions.
Monday till Friday from 8 a.m. to 5 p.m.
On WhatsApp
06 20 09 67 97
Ask your questions on WhatsApp. Not suitable for financial or medical questions.
Monday till Friday from 8 a.m. to 8 p.m.
Saturday from 9 a.m. to 1 p.m.
By post
For when you'd like to send you a letter or documents by post. Don't forget the stamp.
Klantenservice Ziezo
Postbus 444
2300 AK Leiden
On Social Media
Ask your questions on Facebook or Twitter. Not suitable for financial or medical questions.
Monday till Friday from 8 a.m. to 8 p.m.
Saturday from 9 a.m. to 1 p.m.
Discover the Zilveren Kruis app
Discover our easy to use Zilveren Kruis app. Quickly and safely submit your bills via your smartphone or tablet. Look up how you are insured with us and who is insured with you.
- Pay your bills instantly through iDEAL
- Overview of your healthcare costs
- 24/7 chatbot support about reimbursements (in Dutch only)
- Arrange a round-trip to your health care provider (in Dutch only)
- A digital EHIC health insurance card
- Also available in English
Download from the App Store Download from the Play Store
More about the Zilveren Kruis app
Join us and become a Contributor
Contributors are people who like to share their views with Zilveren Kruis to help improve our products and services. Join us and become a contributor on 'Samen' too.